A third of the country now has a second doctor. It answers instantly, never runs late, and 42 percent of the people who use it never speak to a human afterward. They did not leave us. They could not reach us.

The phone comes out about four minutes in. By the time I walk into that room, I am not the first opinion. I am the third. What twenty years of practice, and one week of televised argument, reveal about medical trust.